The Nelly Experience Booking Policy

To secure your date and confirm services, a 50% non-refundable deposit is required at the time of booking. Your remaining balance is due 5 days prior to your scheduled event.

If you choose to cancel 6 days or more before your event date, you have the option to reschedule (based on availability) or receive a 50% refund of your deposit amount.

If your event is canceled within 6 days of the scheduled date, you will unfortunately forfeit your entire deposit.

Please note: Travel fees, catering pans, grocery costs, and chef labor are included in your total quoted amount unless otherwise stated.

Quote amounts vary based on guest count, client preferences, accommodations, add-ons, and customizations.

Menu or guest count changes can be made at no additional cost if submitted at least 8 days prior to your event date.

Guest count can be increased, but cannot be reduced once your booking has been confirmed.

After the 8-day mark, no further changes to the menu or guest count can be made.

Cash is NOT a form of payment that is accepted to pay for service.