The Nelly Experience Booking Policy & Service Agreement

On-Site Cooking Requirements:

If Chef Nelly will be preparing food on-site, the kitchen must be fully cleaned and ready for use prior to her arrival.

This includes:

• No dishes in the sink
• Clear and sanitized countertops
• A fully clean and operational stove and oven
• Proper trash cans available with trash bags already inside

•Proper Accommodations:

To ensure a seamless and elevated experience, clients are responsible for providing Chef Nelly with proper accommodations during the event. This includes access to a fully functional kitchen space, running water, and a restroom, as well as a safe and suitable environment for food preparation and service. Adequate accommodations allow Chef Nelly to deliver the highest standard of service and presentation.

Kitchen Access Policy:

Clients/hosts are welcome to move through the kitchen area while Chef Nelly is preparing food.

However, once guests begin to arrive, they are kindly asked to stay clear of the cooking station so the chef can work efficiently and safely.

Once set-up is complete, guest can feel free to view displayed food and enjoy!

• Event Duration:

Each event includes a 4-hour service window.

If you need an additional hour (making it a 5-hour event), there is a $150 fee.

This must be added at the time of booking-additional hours cannot be added on the day of the event.

• Food Display:

Clients must provide their own designated space for the food display/set up. The Nelly Experience does NOT provide tables.

Examples of acceptable setup spaces include:

-Kitchen islands or Spacious countertops 

-Dining Table 

-Folding or Portable tables 

• Guest Count Policy:

No additional guests are allowed beyond what is listed and agreed upon day of consultation.

Refund & Cancellation Policy:

The Nelly Experience does not offer refunds for cancellations once a deposit has been paid. Rescheduling is available up to 7 days prior to your event with a $100 convenience fee, applied the same day to transfer your original deposit to the new date. The new date must occur within 15 days of the originally agreed-upon date.

Requests to reschedule within 6 days of the event will result in full cancellation of service and forfeiture of the deposit. If, for any reason, your event is canceled on the day of the event, all amounts paid will be forfeited, and the agreed-upon services will be considered void. All deposits are final and non-refundable, ensuring your reserved date and personalized experience are fully secured.

Service Agreement:

Chef Nelly will execute all services once the full payment is received, with the final balance due 5 days prior to your event. Upon receipt of the 50% deposit, all event details are considered confirmed, and no changes can be made to the agreed-upon arrangements. To ensure the flawless delivery of your experience, clients are expected to uphold all policies; failure to do so may result in cancellation of services, with all payments forfeited.